Property & Development
Every unanswered inquiry is a lost deal. We answer them fast.
- Buyer & tenant inquiries
- Showing coordination
- ISA support
- CRM upkeep
Not a Call Center.
Your Frontline.
Slow replies lose customers. ARK Frontline puts dedicated agents inside your helpdesk to answer chat, email and phone, so your own team can get back to work.
Agents online now
Works inside the tools you already use
- Zendesk
- HubSpot
- Intercom
- Slack
- Follow Up Boss
- Guesty
24/7Coverage, every day
3Core industries
100%Dedicated agents, never shared
1Free audit call
Three Specialties.
Any Frontline.
We cover any business with inbound customers. These three are where we're deepest, with playbooks already written.
Software & Technology
Your engineers ship. We work the queue.
- Tier-1 ticket triage
- User onboarding
- Bug escalation routing
- Live chat support
Hospitality & Rentals
Guests get answers at 2 a.m., not 9 a.m.
- 24/7 guest messaging
- Booking inquiries
- Check-in troubleshooting
- Issue resolution
E-Commerce & Service
Customers write in. We close the loop.
- Returns & refunds
- Order tracking
- General inquiries
- Escalation routing
Another industry? If customers contact you, we can cover it.
We log in to your tools. Nothing to migrate.
- Zendesk
- Intercom
- HubSpot
- Slack
Inside Your Tools
Zendesk, HubSpot, Follow Up Boss, Intercom, Guesty, Slack. We work in your accounts. There is nothing to migrate.
Your Brand Voice
We learn your tone, policies and escalation paths. Customers talk to your team, not a vendor.
Support Is All We Do
No side projects and no upsell scripts. Our agents handle your queue and nothing else.
Trained Before Day One
Agents learn your product, scripts and edge cases before they touch a live ticket.
Numbers You Can Check
Response time, resolution rate and satisfaction, reported to you on a fixed schedule.
Scale On Demand
Product launch, peak season, a new property. Add agents when volume spikes. Cut back when it drops.
Customers notice the difference.
Traditional Call CenterARK Frontline
AgentsShared across dozens of clientsDedicated to your account only
TrainingGeneric scriptsYour playbook and your product
ToolsTheir systems, copy-paste handoffsInside your helpdesk
TurnoverHigh, with constant retrainingStable team with backup agents ready
ToneRoboticSounds like your team
From First Call
to Fully Handled.
Four steps from first call to live coverage. Your team stays on its own work.
Get Started
We learn your business first.
- STEP 01
Workflow & Ticket Audit
We map your inbound queue, find the bottlenecks, and agree on exactly what we take over.
- STEP 02
Playbook Customization
We write down your voice, FAQs and escalation paths.
- STEP 03
Dedicated Agent Training
Agents train in your tools, on your scenarios, before they go live.
- STEP 04
Full Frontline Handover
We take over the queue and send you performance reports.
Hand Off the Frontline. Get Your Time Back.
Tell us where your team is stretched thin. We'll map your support workflow and show you what we'd take over.
- Phone+251 95 232 7270
- Response TimeWithin 24 hours
- CommitmentFree audit, no obligation